Application

Job Overview:
We are seeking a highly skilled IT Support Specialist to join our dynamic team. The ideal candidate will provide technical support for both hardware and software, manage IT infrastructure, and ensure smooth day-to-day technology operations across the organization. You will work closely with all departments to troubleshoot issues, implement solutions, and improve overall IT performance.

Key Responsibilities:

• Provide technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
• Install, configure, and maintain computer systems, servers, and other IT infrastructure.
• Manage system upgrades, security patches, and routine maintenance of systems and software.
• Monitor network performance and troubleshoot connectivity issues.
• Implement and maintain IT security protocols, including firewalls, antivirus software, and data encryption.
• Maintain IT documentation, including hardware inventories, software licenses, and technical processes.
• Manage backup systems and disaster recovery plans to ensure data protection.
• Support the setup and configuration of user accounts, email, and access permissions.
• Collaborate with the IT team to implement new technologies and optimize existing systems.
• Provide training and assistance to staff on IT systems and best practices.
• Maintain and support the company's cloud infrastructure, including Office 365, G Suite, or equivalent.
• Handle procurement of IT equipment and software as needed.

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Specialist, IT Technician, or similar role.
• In-depth knowledge of computer hardware, software, and networks.
• Proficiency in operating systems (Windows, macOS, Linux).
• Familiarity with cloud services like Microsoft Azure, Office 365, AWS, or similar.
• Experience with network management (LAN, WAN, VPNs) and security protocols.
• Solid troubleshooting skills and the ability to diagnose complex issues.
• Knowledge of Active Directory, group policies, and user account management.
• Understanding of cybersecurity best practices.
• Ability to manage multiple tasks efficiently, meet deadlines, and prioritize workload.
• Strong communication skills and a customer-focused attitude.
• Ability to work independently and in a team setting.

Preferred Skills:

• Certifications such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA).
• Experience with virtualization technologies like VMware or Hyper-V.
• Knowledge of scripting languages such as PowerShell or Python.
• Familiarity with database management systems (SQL, MySQL).

What you can expect:

• Employment Visa.
• Medical Insurance.
• Annual ticket (for employee only).
• A team who believes in growth and development.