申请职位： Email Quality Control Specialist

Job Title: Email Quality Control Specialist

Department: Cross-functional
Reports to: [Enforcement Manager]

About the Role
We are looking for a sharp, highly detail-oriented Quality Control Specialist to review outgoing and incoming email communications across our various teams. This role is not just a formatting check — the person must genuinely understand the subject matter of each email well enough to judge whether the content itself is accurate, complete, and appropriate, not just well-formatted.

Key Responsibilities

·        Review email communications across multiple departments for content accuracy, tone, and completeness 

·        Learn and stay current on each department's subject matter (operations processes, marketing campaigns, growth initiatives) well enough to judge whether email content is factually and contextually correct 

·        Check formatting standards: timestamps (received/responded), structure, grammar, consistency with templates/branding 

·        Track response times and flag delayed or missed replies 

·        Identify errors, inconsistencies, or gaps in content before/after send, and flag them to the relevant team 

·        Use translation/AI tools where needed to review and understand emails in languages outside their own (e.g. Chinese, Russian, Arabic), and cross-check translated output for accuracy — flagging cases where wording or nuance could be misleading before relying on it 

·        Maintain a log or tracker of QC findings and recurring issues 

·        Recommend improvements to email templates or processes based on patterns observed.

Required Skills & Qualifications

·        Exceptional attention to detail — able to catch small errors others miss.

·        Strong reading comprehension and analytical thinking; able to quickly learn unfamiliar subject matter well enough to evaluate it critically.

·        Excellent written English (grammar, tone, structure).

·        Resourceful with tools — comfortable using translation or AI tools to accurately review email content in languages they don't personally speak, and able to judge when a translation looks unreliable and needs double-checking.

·        Prior experience in quality assurance, editing, proofreading, or a similar detail-heavy role preferred.

·        Comfortable working across multiple departments and subject areas simultaneously. 

·        Organized, self-directed, able to manage recurring review cycles independently. 

·        Discretion — will have access to confidential internal and client communications and is expected to handle this information with strict confidentiality.

Nice to Have

·        Experience in a QA, compliance, or editorial role. 

·        Familiarity with CRM, Outlook or email tracking tools.

·        Additional language proficiency.